Overview of NGO operations support roles & responsibilities

Training description

The success of any organization partly depends on the level of support provided by the functional units to its operations. Therefore, the skills of persons performing duties in this area are required to be high and tactical.  But, first off, persons interested in working in any of the functional units of an NGO need to know the basics of that unit.

This training will provide an exposure and knowledge of the various functional areas available in an NGO.  This will guide trainees in understanding what each unit is about, does and how they related with each other to achieve success.

This training will also serve as a guide to persons seeking guidance in order to decide on which functional area to build a career in.

The main training objectives
At the end of the training, the following objectives are planned to be achieved:
  • Trainees are exposed to the basic knowledge, required skills and practices of operations support roles and activities

  • Trainees are introduced to the basics of an NGO functional unit and its operational structure, best practices, methodologies and processes

  • Trainees are guided to decide on which functional unit to build a career path in.

Who should attend this training

Persons without prior NGO career path experience, persons freshly employed into the NGO sector and requiring basic understanding of NGO sector.

Module 1: — Definitions and clarifications
  • NGO common terminologies

  • The different types of INGOs

  • The different departmental roles in an NGO

  • Program Vs. Operations


Module 2: — Administration


  • Front desk

  • Store keeping

  • House keeping

  • Security – Guards and Office Lock up

  • Facility Management

Module 3: — Logistics
  • Fleet Management

  • Travels and Accommodation management

  • Movement tracker

  • Document management (including courier services)

 Module 4: — Procurement
  • Initiating a processes

  • Requester/procurement team relations

  • Vendor relations/vendor database

  • Processing and closing a procurement

  • Procurement tracker and filing system

  • Conflict of interest

Module 5: — Inventory management and Warehousing
  • Responsible persons

  • Documentation process

  • Tracking and monitoring system

  • Asset insurance cover

Module 6: — Human Resource Management
  • Basic HR management duties

  • Types of HR contracts

  • HR management challenges and impact on staff & the organization

  • Basic HR management guide

Module 7: — Finance Management
  • Analyzing finance function and challenges

  • The importance of division of labor in the finance team

  • Impact of effective Finance unit communication system on staff & the organization

Module 8: — Information Communication Technology
  • Analyzing basic IT functions and challenges 

  • ICT collaborations  with other units



Training Location: Abuja

Training mode: On-site (Abuja training center)

Training Duration:

  • Two days

  • Starts at 9am ends at 5pm.

  • Courses run on weekends


Training Fee:

  • The course fee is N20.000 per person (including certificate of attendance) 

  • For further inquiries, you can call on +234(0)8150834375


We offer our clients the flexibility of choosing the date and time for training sessions. The number of participants per session will determine  actual training cost.  Maximum cost is N30,000 per participant.


How to register: click here

Overview of NGO operations unit



2 days




  • Definitions and clarifications

  • Administration

  • Logistics

  • Procurement

  • Inventory and warehousing

  • Human resources

  • Finance

  • Information technology


Upcoming Dates:

  • Based on request